Returns & Refunds

Last Updated: September 2026

Our approach

If something is wrong with your order, we want to make it right. Because coffee is a food product, opened bags generally cannot be returned. Please contact us before sending anything back.

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong item or is missing something, email info@faroukcafe.com as soon as possible after delivery. Please include your order number and, where possible, photos of the package and the product. We will review the problem and offer a replacement or a refund where appropriate.

Refunds

Approved refunds are issued to the original payment method. How long a refund takes to appear depends on your bank or payment provider.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. Orders that have already shipped cannot be changed or cancelled.

Import charges

Import duties or taxes collected by a customs authority are outside our control; please see Shipping.

Wholesale orders

Returns for wholesale orders follow the terms agreed with each business partner.

Contact

Farouk Café
2700 South Gilbert Road, Suite 577
Chandler, AZ 85286
United States
Email: info@faroukcafe.com