Cart

Privacy Policy

Last Updated: September 2026

Farouk Café (“Farouk Café,” “we,” “us,” or “our”) respects the privacy of our customers, website visitors, wholesale partners, and other people who interact with us. This Privacy Policy explains the types of information we may collect through our website, online store, forms, and related services; how we use that information; when it may be disclosed to service providers or other parties; and the choices available to you.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. This policy should be read together with our Terms, Shipping, and Returns/Refunds information where applicable.

1. Information We May Collect

The information we collect depends on how you interact with Farouk Café.

Information You Provide

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.
  • Order information, including products purchased, quantities, order history, delivery details, and information necessary to process or support an order.
  • Account information, if customer accounts are enabled, such as login-related information and account preferences.
  • Wholesale inquiry information, such as your company name, business type, coffee interests, approximate volume, contact information, and any message or details you submit.
  • Information you send through contact forms, email, customer-service communications, or other direct correspondence.
  • Any other information you choose to provide to us.

Payment Information

Payments may be processed by third-party payment providers. Farouk Café may receive transaction details needed to confirm, fulfill, refund, or support an order, but complete payment-card information may be collected and processed directly by the applicable payment provider rather than stored by Farouk Café.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by the website, hosting environment, security tools, cookies, or similar technologies. This may include IP address, browser or device information, operating system, referring pages, pages viewed, approximate location derived from technical information, timestamps, and information about how the website is used.

2. How We Use Information

We may use information for purposes including:

  • Processing, confirming, fulfilling, shipping, and supporting orders.
  • Providing customer service and responding to questions, requests, or complaints.
  • Reviewing and responding to wholesale, café, retailer, roaster, restaurant, or other business inquiries.
  • Managing customer accounts and preferences where account features are enabled.
  • Communicating about an order, inquiry, account, service issue, or other transaction.
  • Operating, maintaining, securing, troubleshooting, and improving the website and online store.
  • Preventing fraud, abuse, unauthorized transactions, or other security issues.
  • Maintaining business, tax, accounting, transaction, and compliance records.
  • Complying with applicable legal obligations and responding to lawful requests.
  • Sending marketing or promotional communications when permitted and when the relevant feature is actually used, subject to available opt-out choices.

3. How Information May Be Disclosed

We do not disclose personal information simply for unrelated purposes. However, operating an online store and website requires certain service providers and business partners to process information on our behalf or in connection with the services they provide.

Information may be disclosed as reasonably necessary to:

  • Payment processors and financial-service providers to process transactions, refunds, chargebacks, and fraud checks.
  • Shipping carriers, fulfillment providers, and related logistics services to deliver orders.
  • Website hosting, e-commerce, security, technical-support, email, form, and other infrastructure providers used to operate the site and communicate with customers.
  • Analytics or similar website-service providers, if such tools are enabled.
  • Professional advisers, insurers, accountants, or other service providers when reasonably necessary for business operations.
  • Government agencies, regulators, courts, law enforcement, or other parties when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, property, or the integrity of our services.
  • A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

Service providers may have their own privacy practices and may process information under their own terms or as necessary to provide services to Farouk Café.

4. Cookies and Similar Technologies

The website may use cookies and similar technologies that are necessary for functions such as shopping carts, checkout, security, preferences, and website operation. Additional cookies or technologies may also be used for analytics or other features if those tools are enabled.

You may be able to control certain cookies through your browser or through any cookie controls made available on the website. Disabling necessary cookies may affect features such as cart, checkout, login, or other site functions.

5. Communications and Marketing

We may use the contact information you provide to communicate with you about an order, inquiry, customer-service matter, or other transaction. If Farouk Café sends promotional email or similar marketing communications, recipients may use the unsubscribe method provided in the message where applicable. Transactional or service-related communications may still be sent when necessary to complete or support a transaction.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing customer service, maintaining business and accounting records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations. Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

Farouk Café uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information and the services we operate. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

8. Your Privacy Choices and Requests

Depending on where you live and applicable law, you may have rights or choices concerning personal information, which may include requesting access to certain information, asking that inaccurate information be corrected, requesting deletion in certain circumstances, or objecting to or limiting certain uses.

To make a privacy-related request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests. Some information may need to be retained when required for transactions, recordkeeping, fraud prevention, legal obligations, or other permitted purposes.

9. International Visitors and Orders

Farouk Café is based in the United States. If you access the website or place an order from another country, information may be processed in the United States or in other locations where our service providers operate. Privacy and data-protection laws may differ between jurisdictions. Where applicable law provides additional rights, you may contact us to exercise those rights.

10. Children’s Privacy

The Farouk Café website and online store are intended for a general audience and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the website. If we learn that such information has been provided to us, we may take appropriate steps to delete it.

11. Third-Party Links and Services

The website may contain links to third-party websites, social platforms, payment services, or other services that Farouk Café does not control. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to information collected independently by those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements. When we make changes, we may update the “Last Updated” date shown at the top of this page. Material changes may be communicated in another reasonable manner when appropriate.

13. Contact Us

For privacy questions or requests, contact:

Farouk Café
2700 South Gilbert Road, Suite 577
Chandler, AZ 85286
United States
Email: info@faroukcafe.com